Returns Policy

Thank you for shopping with us! We value your satisfaction and aim to provide high-quality products. Please read our return and refund policy carefully before making a purchase.

1. Print-On-Demand Policy

All our products are made using Printify’s print-on-demand service. Each item is custom-made only when ordered, which means we cannot accept returns or exchanges if you ordered the wrong size, color, or simply changed your mind.

2. Damaged or Defective Products

We stand behind the quality of our products. If your order arrives damaged or contains a manufacturing defect, we offer a free reprint or a refund. To request a replacement or refund, please follow these steps:

  • Contact us within 30 days of receiving your order.
  • Provide a clear photo showing the damage or defect.
  • Contact glowzen.info@gmail.com or Contact Here to report the issue.

There’s no need to return the damaged product.

3. Refund Details

Refunds will be issued directly to your original payment method.

  • If your payment was made in a currency other than USD, the refund will be returned to your original payment source in your local currency.
  • Please allow time for the refund to reflect in your account, depending on your bank or payment provider.

4. Issues with Multiple Products

If multiple products using the same design are affected, we may request an additional photo or video showing all the affected items in one frame for confirmation.

5. Unsuccessful Deliveries

In the case of an unsuccessful delivery, you have two options:

  • Request a reprint for an additional charge.
  • You can choose to receive a partial refund.

6. Print Placement Tolerance

For Direct-to-Garment (DTG) products, please note that a tolerance of 0.5 inches for print placement is acceptable. Minor variations in print positioning are not considered defects.

7. Final Note

We highly recommend reviewing your order carefully before placing it. While we align our policies with Printify’s standards, we reserve the right to adjust our return policy to provide a better shopping experience.

For any questions or concerns, feel free to contact us at glowzen.info@gmail.com or Contact Now. 

Thank you for choosing us!